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Frequently Asked Questions

Answers to the most common questions before getting started.

Do you use AI to build clients' websites and applications?

Yes. We openly use a managed fleet of specialised AI agents for development support, code analysis, security-oriented checks and diagnostics, informed by years of experience working with AI.

Experienced human developers remain responsible for checking and approving every change before delivery. Learn more at /ai-development.

Can I just use AI to build my own website or application?

Yes. AI tools can make building a basic site or prototype much cheaper and more accessible. For a simple personal project, that may be all you need.

Business software has other requirements that might not be obvious from a working demo: security and privacy, database permissions, hosting and deployment, diagnosing faults, testing real user journeys and accessible design.

JoinWebForge uses AI to assist delivery, but experienced developers take responsibility for the technical decisions, review the implementation and approve the work. No development approach can promise a fault-free result.

Does AI mean my website is made without developers?

No. We do not simply open ChatGPT and ask it to take over. Our specialist agents work within deliberately managed, supervised workflows. Developers with years of software engineering experience inspect the results and make the final release decisions.

Who reviews and approves the code created with AI assistance?

Experienced human software developers. AI can help implement changes and run diagnostics, but human eyes review the code, testing and relevant security checks before the work is approved for delivery.

Our AI agents do not independently authorise releases or replace the final human decision.

How do you handle client information when using AI tools?

We treat confidential information as something that requires deliberate safeguards. What can be shared with external AI services depends on the project and applicable agreements, and using AI does not change our responsibility to protect client data.

How quickly will my website be live?

For eligible, agreed-scope projects, we aim to launch within 7 days after receiving all necessary content and access.

The agreed initial project scope determines what is included at launch.

When do I start paying?

The first 30 days have no subscription charge. After that, the selected Launch, Growth or Pro monthly price applies.

The exact dates, ongoing charges and minimum term are presented during checkout and in your service agreement.

Is there a contract?

There is a 3-month minimum term to cover the initial build and setup.

After that, everything is flexible month-to-month.

What happens if I decide to stop?

After the first 3 months, you are free to cancel at any time.

We will arrange a smooth handover of your website and data.

What do I get with my website?

Every plan includes:

- A fully functional website and online shop

- A custom admin dashboard

- Unlimited products and content

- Hosting, maintenance and security updates

- Baseline technical SEO, analytics and backups

- Everything you need to run your business online

Can I manage the website myself?

Yes. You will have full access to your dashboard where you can:

- Add and edit products

- Update content

- Manage orders

- No technical experience required

Are there limits on products or content?

No. You can add unlimited products, pages, and content through your dashboard.

What does ongoing support include?

All plans include technical maintenance and correction of defects in our supplied work. The managed-work allowance for client-requested changes depends on your plan.

- Launch: 30 minutes each month

- Growth: 2 hours each month

- Pro: 5 hours each month

The allowance covers requested edits, reviews and consultations. Unused time does not roll over. Larger new features and integrations are quoted separately.

Why does Pro cost more if every plan gets the same website?

All three plans receive the same professional website standard and agreed initial functionality. Higher tiers buy more of our time and attention.

Growth includes a monthly analytics summary; Pro adds proactive optimisation and a review within its allowance.

Routine acknowledgement targets: 2 working days for Launch, 1 working day for Growth and 4 working hours for Pro, during Monday–Friday, 09:00–17:00 UK time excluding UK bank holidays. These are not guaranteed resolution times.

Do you build desktop applications for a one-off payment?

Yes. Small, well-scoped installable Windows applications start from £1,000 as a one-off development fee, with a written quote before work begins.

Projects may include database integration, users, admin controls and a defined business workflow. Larger integrations, hosting and ongoing support are priced separately. See /bespoke-applications.

Do you handle payments on the website?

Yes. We integrate secure payment systems so you can:

- Accept card payments

- Process orders safely

- Everything is set up and ready to go

Will my website be optimised for sales?

Yes. All websites are built to be conversion-ready, meaning:

- Clear structure

- Fast performance

- Designed to turn visitors into customers

- Higher plans include ongoing optimisation

What do you need from me to get started?

We will need:

- Your business details

- Product information

- Branding (if you have it)

If you do not have everything ready, we will guide you through it.

Do I need to handle hosting or technical setup?

No. We handle:

- Hosting

- Security

- Updates

- Technical setup

- You just focus on your business

Can you customise the website for my business?

Yes. Every site is tailored to your business, products, and goals.

We can also expand functionality as your business grows.

What if I need more support or changes?

You can request a plan upgrade or a quote for additional work. We will agree the scope and price before proceeding.

Is this suitable for new businesses?

Yes. This is ideal if you:

- Are just starting out

- Want to test your idea

- Need a professional online presence quickly